New Covid-19 Policies
New On-site Safety Regulations Include:
Limited Clients Per Stylist: Typically, Novak houses 80+ stylists throughout the day and their clients which total between 150 - 250 people per hour in the salon. In an effort to reduce the number of people at Novak, the leadership has decided to limit stylists to 1 client per session to reduce the total number of people in the building and stylist’s chairs. Double bookings will be on hold until a later date.
Mandatory Facemasks: Novak Hair Studios will be providing all of their 120 employees with reusable cloth face masks and will require them to wear them at all times when in the building. In addition, all guests will be asked to bring their own mask that goes around the ears to wear in the salon and to appointments. I will have masks for purchase if necessary, but not guaranteed.
Upgraded Sanitation Methods: The salon maintains a strict clean environment with a few new additions during the reopening including extra cleaning/sterilization products like barbicide and hand sanitizer available to all staff and guests.
Maintaining Social Distancing Between Guests: Novak Hair Studios has conducted a COVID 19 makeover of their multiple shared client spaces. This includes rearranging of furniture and staggered use of wash stations within the salon to provide safer experience by adhering to 6 ft social distancing guidelines. At this time, the salon’s processing lounge will be closed and stylists will do all drying and processing in their rooms to limit the interaction of guests.
Appointment ONLY - No walk-ins: All guests must make an appointment to visit Novak Hair Studios (same day appointments available) to allow the team to control the number of guests in the building at any given time. In addition, guests will be asked to wait in their vehicles outside of the salon until contacted by their stylist to start their appointment.
Limitations on Guests of Guests: In an effort to minimize the number of people within the salon per hour, Novak will no longer allow guests to accompany friends or family in the salon without an appointment --including children not receiving a service.
Replacement of Glassware: Novak will continue to offer their complimentary beverage service and explementary customer service with a few safety restrictions. All guest glassware will now be replaced with single use paper or bamboo options to reduce any transference.
Temperature Testing: The concierge team of Novak Hair Studios will act as the first line of defense for the salon. Each guest coming in for an appointment will be required to do a quick (non-invasive) forehead temperature check. If a guest is running a fever, they will be asked to reschedule their appointment (at no additional fee) to a later date.
I understand that sometimes schedules change. You will get a confirmation for your appointment 24 hours or more in advance. Therefore, I request at least 24 hours notice when canceling or rescheduling your appointment. Appointments canceled within 24 hours or for which clients are a “No-Show” for will incur a charge of 100% of the service amount. This amount will need to be paid in order to reschedule your next appointment.
Cancelling & Rescheduling
Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and will incur a charge of 50% of the service amount.
I take pride in, stand by and guarantee my work. If you are unsatisfied I would like you to consult and communicate with me and together we will come up with a solution. I do not refund services. Client adjustments will only be honored if I am contacted within 7 days of the original service. In the case that you attempt to change your hair by yourself at home, or see another stylist, your service is fully VOID. No adjustments will be made on my part. All adjustments are subject to a $25 product fee if necessary.